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For anything not covered below — billing, your account, or general questions — email us and we'll get back to you.

Frequently asked questions

What is the free preview in the app?

After sign-in and onboarding, SARAS shows a personalized workout-plan preview. Starting a workout, logging sets, and tracking progress requires an active membership.

How do I become a member?

You can subscribe in the iOS app, or begin a web membership at sarasfitness.com/join if your email has no active membership or prior web-membership history. A free SARAS account can use either option. If this email already has an active membership or prior web-membership history, manage or rejoin in the iOS app, or email support so we can verify ownership.

Why are the web and Apple prices different?

A web membership is $9.99/month and is processed by Stripe. Apple displays its localized price before an in-app purchase; it is currently $11.49/month in the United States. Both are monthly, auto-renewing memberships for the same current SARAS app access.

How does founder pricing work?

Web founders keep the $9.99/month web price while continuously subscribed. Apple founders keep the StoreKit-localized price at which they subscribed while continuously subscribed. If a payment becomes past due, access pauses immediately; recovery without cancellation preserves founder pricing. Cancellation ends grandfathering, and a later rejoin uses then-current terms.

How do I sign in to the app?

Enter your account email on the sign-in screen and we'll send you a one-time code. If you are a new web buyer, use the same email you entered at Checkout so the membership can be linked after you verify it.

How do I cancel a membership?

For an Apple membership, use Manage subscription in SARAS or Apple Settings to open Apple Subscriptions. For a web membership, email support@sarasfitness.com from the account email. Cancellation stops future renewal; account access may continue through a paid period unless deletion or the provider status ends it sooner.

Does deleting my account cancel my membership?

Web subscriptions are canceled by SARAS as part of a successful account deletion. Deleting your account does not cancel an Apple subscription, so cancel it through Apple first if you do not want future renewal. SARAS deletes account data and prevents known billing identities from restoring access, but Apple controls Apple billing.

I have a billing question or was charged unexpectedly.

Email support@sarasfitness.com with the email address on your account and we'll help sort it out, including refund questions.

Where can I read the Privacy Policy and Terms of Service?

Both are linked in the Legal section below, and in the footer of every page on sarasfitness.com.